RAJA ABD. RAHMAN, R. R.; HUSEIN, K.; ADNAN, H.; AHMAD RIDZUAN, A. H.; SAARI, J. R. EFFECTIVENESS OF SERVQUAL DIMENSIONS IN INCREASING CUSTOMER SATISFACTION BETWEEN HOTEL AND RESORT IN MELAKA. Journal of Human Capital Development (JHCD), [S. l.], v. 3, n. 2, p. 133–150, 2010. Disponível em: https://jhcd.utem.edu.my/jhcd/article/view/2473. Acesso em: 19 sep. 2024.