DEVADAS, K.; KANAPATHY, K. Impact of Service Quality on Customer Loyalty: The Mediating Role of Customer Satisfaction in the Malaysian Telecommunication Sector. Journal of Human Capital Development (JHCD), [S. l.], v. 18, n. 2, p. 101–115, 2025. DOI: 10.54554/jhcd.2025.18.2.8. Disponível em: https://jhcd.utem.edu.my/jhcd/article/view/6495. Acesso em: 26 jan. 2026.