Devadas, Khamini, and Kanagi Kanapathy. “Impact of Service Quality on Customer Loyalty: The Mediating Role of Customer Satisfaction in the Malaysian Telecommunication Sector”. Journal of Human Capital Development (JHCD) 18, no. 2 (December 31, 2025): 101–115. Accessed January 26, 2026. https://jhcd.utem.edu.my/jhcd/article/view/6495.