Raja Abd. Rahman RR, Husein K, Adnan H, Ahmad Ridzuan AH, Saari JR. EFFECTIVENESS OF SERVQUAL DIMENSIONS IN INCREASING CUSTOMER SATISFACTION BETWEEN HOTEL AND RESORT IN MELAKA. JHCD [Internet]. 2010Jul.1 [cited 2024Dec.22];3(2):133-50. Available from: https://jhcd.utem.edu.my/jhcd/article/view/2473