Journal of Human Capital Development (JHCD)

MEDIA SOSIAL DAN PENYAMPAIAN BARANG SERTA PERKHIDMATAN AWAM OLEH PEKERJA SEKTOR AWAM DI MALAYSIA

Muhammad Amir Afif Kharahab — 2024-12-26

ABSTRAK

Interakasi antara orang ramai dan agensi kerajaan semakin kompleks dalam urusan dan proses penyampaian barang dan perkhidmatan awam oleh kerajaan. Namun, urusan tersebut dapat dipermudahkan menerusi penggunaan media sosial dalam pentadbiran kerajaan. Oleh itu, objektif kajian ini adalah untuk mengenal pasti pandangan daripada kakitangan sektor awam terhadap aplikasi atau penggunaan media sosial dalam urusan kerja harian mereka ketika menyampaikan barang dan perkhidmatan awam. Kajian ini menggunakan soal selidik yang diedarkan kepada 331 responden di kawasan Lembah Klang. Data dari soal selidik ini dianalisis dengan menggunakan kaedah analisis faktor. Dapatan kajian membuktikan penggunaan media sosial mampu meningkatkan produktiviti pekerja sektor awam kerana mereka boleh berkomunikasi dan mendapat maklum balas dengan kadar segera. Selain itu, pengunaan media membolehkan penyebaran maklumat dengan lebih cepat dan tiada batasan komunikasi apabila menyertai kumpulan komunikasi bersama rakan sekerja. Malah, penggunaan media sosial tersebut telah mendorong kepada gaya hidup kakitangan sektor awam yang lebih sihat termasuk ketika bercuti di luar kawasan dan di luar hari bekerja. Namun, interaksi dengan rakan sekerja amat penting untuk melancarkan urusan pekerjaan dengan mengikuti (follow) ketua dalam jabatan yang berlainan dan jabatan yang sama serta membenarkan ketua dalam jabatan yang sama menjadi pengikut (followers) media sosial untuk urusan kerja. Oleh itu, kajian ini memberi pendedahan sebenar kepada kakitangan awam untuk menggunakan dan mengendalikan media sosial dengan kaedah yang betul dalam urusan pentadbiran kerajaan. Seterusnya, kajian ini penting kepada kerajaan dalam menambah baik dasar pengoperasian sektor awam terkini.

Kata Kunci: media sosial; analisis faktor; produktiviti; Lembah Klang; sektor awam

ABSTRACT

The interaction between the public and government agencies is increasingly complex in the affairs and process of delivery of public goods and services by the government. However, the matter can be simplified through the use of social media in government administration. Therefore, the objective of this study is to identify the views of public sector employees on the application or use of social media in their daily work when delivering public goods and services. This study used a questionnaire that was distributed to 331 respondents in the Klang Valley area. The data from this questionnaire was analyzed using the factor analysis method. The findings of the study prove that the use of social media can increase the productivity of public sector workers because they can communicate and get feedback immediately. In addition, the use of media allows information to be disseminated more quickly and there are no communication limitations when participating in communication groups with colleagues. In fact, the use of social media has led to a healthier lifestyle for public sector employees including when they are on vacation outside the office area and out of working days. However, interaction with colleagues is very important to make their work easier by following leaders in different departments and leaders in the same department and allowing leaders in the same department to be their social media followers. Therefore, this study provides exposure to civil servants to use and operate social media in the proper way in government administration. This study also important to the government in improving the latest public sector operating policy.

Keywords: social media; factor analysis; productivity; Klang Valley; public sector

THE ROLE OF TRANSFORMATIONAL LEADERSHIP AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN SHAPING EMPLOYEE PERFORMANCE AT ABC HOTEL

Chan Yet Shi — 2024-12-26

ABSTRACT

Transformational leadership and organizational citizenship behavior (OCB) are critical elements to enhance employee performance in an organization. However, nearly 90% of hotel had to lay off globally due to the COVID-19 pandemic. Malaysia’s leadership also has been out of focus for many years and most of the organizations do not realize the importance of OCB in the workplace. Hence, the objectives of this research are to measure the level of employee performance, and to identify the relationship and the effect of transformational leadership and OCB on employee performance in ABC Hotel. The research was a cross-sectional study and a quantitative method was utilized. The questionnaire was adopted from previous research while the validity and reliability were shown in a high level. The data was collected through Google Forms from 122 employees in the target population by using stratified random sampling. The return rate reached 95.08%. The results of the current study provide empirical evidence on key issues related to transformational leadership and OCB of employees in ABC Hotel. Findings have shown a high level of employee performance with a positive relationship between transformational leadership (r=0.742) and OCB (r=0.638) with employee performance. The main result also showed that transformational leadership (r²=0.759) and OCB (r²=0.688) have a significant effect on employee performance. In conclusion, this research provides clear direction to stakeholders on the existing transformational leadership and OCB for the improvement in employee performance at ABC Hotel and other private sectors.

Keywords: employee performance, transformational leadership, organizational citizenship behavior (OCB)

PELAKSANAAN PERINTAH KHIDMAT MASYARAKAT DI MALAYSIA: SEJAUH MANA KEBERKESANANNYA?

Abdul Razak Abd Manaf — 2024-12-26

ABSTRAK

Objektif utama artikel ini adalah untuk mengkaji keberkesanan pelaksanaan Perintah Khidmat Masyarakat (PKM) terhadap pesalah PKM. Bagi menjawab objektif ini, maklumat daripada pegawai dan kakitangan PKM telah diperoleh menerusi pendekatan kualitatif iaitu perbincangan kumpulan berfokus. Seramai 143 pegawai dan kakitangan PKM telah terlibat dalam kajian ini. Pandangan kakitangan telah diperoleh terhadap beberapa aspek berkaitan PKM iaitu tentang penguatkuasaan PKM, pengurusan dan pentadbiran dokumentasi PKM, prosedur kerja dan dokumen berkaitan pengurusan pelatih, aktiviti dan program yang dilaksanakan, keberkesanan PKM terhadap pelatih, dan modul latihan yang digunakan. Dapatan daripada perbincangan kumpulan berfokus secara keseluruhannya mendapati bahawa PKM adalah satu program yang sangat baik kerana ia memberi peluang kedua terutamanya kepada Pesalah Muda dan Kanak-Kanak. Walau bagaimanapun, masih terdapat ruang penambahbaikan yang boleh dipertingkatkan bagi memastikan kejayaan dan keberkesanan program tersebut. Dalam konteks ini, kajian mendapati antara cabaran penting yang dihadapi oleh pegawai dan kakitangan PKM adalah terpaksa berhadapan dengan bebanan kerja yang terlalu tinggi, sumber kewangan yang terhad, dan kurang komitmen daripada pelatih dan keluarga.

Kata Kunci: Perintah Khidmat Masyarakat; keberkesanan; kualitatif; Malaysia;

pemulihan

ABSTRACT

The primary objective of this article is to examine the effectiveness of implementing the Community Service Order (CSO) on CSO offenders. To address this objective, information from CSO officers and staff was gathered through a qualitative approach, namely focus group discussions. A total of 143 CSO officers and staff participated in this study. Staff perspectives were obtained on several aspects related to the CSO, including CSO enforcement, documentation management and administration, work procedures and documents related to trainee management, activities and programs conducted, the effectiveness of the CSO on trainees, and the training modules used. Findings from the focus group discussions generally revealed that the CSO is an excellent program as it provides a second chance, particularly for young and juvenile offenders. However, there is still room for improvement to ensure the program's success and effectiveness. In this context, the study found that one of the major challenges faced by CSO officers and staff is dealing with excessive workloads, limited financial resources, and a lack of commitment from trainees and their families.

Keywords: Community Service Order; effectiveness; qualitative; Malaysia; rehabilitation

PELAKSANAAN GAMIFIKASI SEKITAR KAMPUS DALAM PENGAJARAN DAN PEMBELAJARAN

Nur Safina Azim — 2024-12-26

ABSTRAK

Penerapan gamifikasi secara digital dalam pengajaran dan pembelajaran sememangnya bersesuaian dengan ciri pelajar pada masa kini yang terdedah dengan kemajuan teknologi maklumat. Di samping itu, gamifikasi membolehkan banyak inovasi yang dapat dibuat dalam Pengajaran dan Pembelajaran. Justeru itu, objektif kajian ini adalah untuk mencungkil pandangan pelajar terhadap gamifikasi dalam kampus yang dilaksanakan di peringkat universiti. Kemudian, kajian ini menggunakan sampel pelajar daripada Fakulti Ekonomi. Menerusi analisis faktor yang dijalankan, tiga keputusan yang diperoleh berdasarkan faktor muatan tertinggi ialah medium penyampaian, pandangan pelajar dan pengetahuan teknologi. Berdasarkan daripada dapatan tersebut, kaedah gamifikasi ini perlu di terapkan dalam pelbgaai kursus lagi kerana ia membolehkan pelajar berfikir secara lebih kreatif.

Kata kunci: gamifikasi; pembelajaran; analisis factor; digital; pelajar

ABSTRACT

The application of digital gamification in teaching and learning is indeed compatible with the characteristics of students today who are exposed to the advancement of information technology. In addition, gamification enables many innovations that can be made in Teaching and Learning. Therefore, the objective of this study is to uncover students' views on gamification on campus implemented at the university level. Then, this study uses a sample of students from the Faculty of Economics. Through the factor analysis carried out, the three results obtained based on the highest loading factors are delivery medium, students' views and technological knowledge. Based on the findings, this gamification method needs to be applied in more courses because it allows students to think more creatively.

Keywords: gamification; learning; factor analysis; digital; student

PURSUIT OF THE PRODUCTIVE WORKER: ASSESSING THE DIRECT AND INDIRECT EFFECTS OF ORGANISATIONAL TRAINING AND GENDER

Raja Nuratiqah Raja Azlan — 2024-12-15

ABSTRACT

Upskilling and reskilling of the workforce are necessary to ensure that staff can deal with the rapidly changing needs of the labour market. This training is suitable for managers, supervisors, and staff at all levels of the organization who want to improve employee performance and overall organizational productivity. This study aims to determine the moderating influence of gender, which subsequently affects the relationships between perceived availability of training, perceived co-worker training support, perceived supervisor training support, and employee productivity. This study was conducted at Modle Solutions PLT and involved 132 randomly selected respondents. A questionnaire was used as a research instrument. The data obtained was analysed using descriptive statistics and hierarchical linear regression. This study's results show a significant relationship between perceived availability of training, perceived co-worker support for training, perceived supervisor support for training, and employee productivity. The results also showed that gender moderates the relationship between perceived co-worker support for training, perceived supervisor support for training, and employee productivity. This study is expected to be an effective platform for strengthening strategies in the holistic development of human capital. In addition, it can help the related parties ensure that the people work in an encouraging environment.

Keywords: organizational training; employee productivity; gender; moderating effect