THE IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY

Authors

  • Syed Najmuddin Syed Hassan
  • Mohd Fauzi Kamarudin
  • Muhd Akmal Noor Rajikon
  • Rosli Saadan
  • Ahmad Rozelan Yunus
  • Ramlee Mustapha
  • Mustafa Omar

Abstract

This exploratory study aims to identify the need of generic skills in the tourism industry in Melaka. The subjects consist of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (Inventori Kemahiran Sosial Pekerja Pelancongan Melaka). The inventory has a fairly high reliability of 0.85 – 0.88, hence suggesting its pragmatic utility. Findings of the study show that Melaka tourism front liners views the importance of generic skills as follows; ethiques and knowledge (Min= 4.3, SD: .70), personality (Min= 3.9, SD: .68), attire (Min= 3.6, SD: .37) and language (Min= 3.6, SD: .49).

 

Keywords: generic skills, tourism, hotel industry, research

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Published

2009-07-01

How to Cite

Syed Hassan, S. N., Kamarudin, M. F., Noor Rajikon, M. A., Saadan, R., Yunus, A. R., Mustapha, R., & Omar, M. (2009). THE IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY. Journal of Human Capital Development (JHCD), 2(2), 37–48. Retrieved from https://jhcd.utem.edu.my/jhcd/article/view/2398

Issue

Vol. 2 No. 2 (2009)

Section

Skills and Competency Development

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