KESAN KOMUNIKASI DALAM ORGANISASI KE ATAS KEPUASAN KERJA STAF SOKONGAN DI UNIVERSITI TEKNIKAL MALAYSIA MELAKA (UTeM) (THE EFFECT OF ORGANIZATIONAL COMMUNICATION ON THE JOB SATISFACTION OF SUPPORT STAFF IN UNIVERSITI TEKNIKAL MALAYSIA MELAKA (UTeM))

Abstract

Kajian ini bertujuan mengenal pasti kesan komunikasi dalam organisasi ke atas kepuasan kerja staf sokongan di Universiti Teknikal Malaysia Melaka. Melalui kajian ini, bentuk-bentuk komunikasi yang digunakan dalam organisasi, kekerapan penggunaannya, bentuk komunikasi yang digunakan dalam menerima dan memberi arahan atau maklumat, kemahiran komunikasi yang dimiliki oleh pekerja dan bentuk-bentuk komunikasi yang memberi kepuasan kerja telah dikenal pasti. Seramai 94 orang responden yang terdiri daripada 54 responden lelaki dan 40 responden perempuan telah dipilih secara rawak sebagai sampel di Universiti Teknikal Malaysia Melaka. Borang soal selidik digunakan untuk mengumpulkan data. Hasil kajian menunjukkan bahawa komunikasi lisan adalah komunikasi yang banyak digunakan dalam organisasi melalui kaedah interpersonal (62%). Bentuk komunikasi yang digunakan tidak mempengaruhi kekerapan penggunaannya. Bentuk komunikasi bertulis selalu digunakan melalui kaedah notis (44.7%), memo (52.6%), dialog (38.3%) dan laporan (43.6%) digunakan untuk menyampaikan maklumat atau arahan berkaitan dengan hal kerja. Sebanyak 69% responden memerlukan kemahiran komunikasi tetapi hanya 84 % daripada mereka yang pernah mengikuti kursus untuk meningkatkan kemahiran mereka. Komunikasi yang banyak memberikan kepuasan kerja kepada responden adalah komunikasi bertulis. Secara keseluruhan, komunikasi yang diamalkan dalam organisasi banyak mempengaruhi kepuasan kerja staf sokongan. Sebagai cadangan, kajian yang lebih banyak perlu dijalankan terhadap kesan komunikasi terhadap kepuasan staf sokongan kerana ia akan mempengaruhi prestasi mereka.

Kata Kunci: komunikasi dalam organisasi, kepuasan kerja, pekerja, awam, swasta

Abstract

This research aims to identify the effect of organizational communication on the job satisfaction of the support staff in Universiti Teknikal Malaysia Melaka. The aspects of communication identified in this research include patterns of communication practiced in organizations, frequency of use, the pattern of communication utilized to receive and provide directives and information, the communication skills of employees as well as the patterns of communication that provide job satisfaction. A total of 94 respondents from Universiti Teknikal Malaysia Melaka were selected randomly as samples, out of which 54 were males and 40 were females. Questionnaires were used for the purpose of collecting data. Research findings indicate that the type of oral communication that is most widely used in the organization includes interpersonal communication (62%). It has been found that the type of communication does not influence the frequency of use. Written communication, which is used for the purpose of delivering information or directives on work matters is most often done via notices (44.7%), memo (52.6%), dialogue (38.3%) and report (43.6%). It is evident that 69% of the respondents are in need of communication skills but only 84% of them have attended skills development courses. Written communication has been found to provide job satisfaction for these respondents. On the overall, it is clear that the type of communication practiced in an organization influences the job satisfaction of support staff. Since job satisfaction influences their performance, it is suggested that more research on the effects of communication on job satisfaction of support staff are conducted.

Keywords: organizational communication, job satisfaction, employees, public, private