EFFICIENCY OF COMPETITIVENESS PRIORITIES

Authors

  • Raja Roslan Raja Abd. Rahman
  • Mohd. Taib Dora
  • Noor Watee Rahman

Abstract

The purpose of this study was to measure the efficiency of competitiveness priorities on adoption of Electronic Procurement (e-Procurement) system to enhance service performance at Universiti Teknikal Malaysia Melaka. A survey was carried out through a set of questionnaires. The sample size is 200, but only 153 respondents participate in this survey. The staffs were from Universiti Teknikal Malaysia Melaka Durian Tunggal, Ayer Keroh and Kampus Bandar. Based on the analysis the result revealed that most of the respondents (49.7%) believed that reduction in cost such as inventory and invoice with e-Procurement. The analysis also established that most of the respondents believed that administrative tasks such as paperwork & manual filing reduce with e-Procurement (59.5%). In terms of quality, 49.7% believed that it was easier meeting the customer’s expectation towards product and services increase with e-Procurement. Thus, it showed that it was very important to meet the customer expectation and satisfaction in order to enhance the quality requirement. Apart from that, based on the response associated with competitive priorities and service performance, 67.3% of the respondents assumed that the main priority on using e-Procurement was to increase the quality service of the government sectors. The finding indicated that there was a strong positive relationship between cost (.778), time (.758) and service performance. In fact, result also showed that there was a strong positive relationship between quality (.786) and service performance. The finding also showed that there was a high association between competitive priorities (.865) and service performance. It was stated that the result accept the alternative hypothesis because there was high positive relationship between competitive priorities and service performance in UTeM.

 

Keywords: efficiency, competitiveness priorities, adoption, e-procument system, enhance service performance

Downloads

Download data is not yet available.

Downloads

Published

2009-07-01

How to Cite

Raja Abd. Rahman, R. R., Dora, M. T., & Rahman, N. W. (2009). EFFICIENCY OF COMPETITIVENESS PRIORITIES. Journal of Human Capital Development (JHCD), 2(2), 71–85. Retrieved from https://jhcd.utem.edu.my/jhcd/article/view/2332

Issue

Vol. 2 No. 2 (2009)

Section

Skills and Competency Development

License

Authors who publish with this journal agree to the following terms:

  1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work’s authorship and initial publication in this journal.
  2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal’s published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
  3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).